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Why and how to thank your customers online?

On the occasion of Thanksgiving Day, let’s discuss the powerhouse of your business – the treasured customers! But, do they even know they are so special to you. Let them know.

Why and how to thank your customers online?

Why thank
In a busy life, even if the buyer is a loyalist to the brand, he/she is too busy to pay any ‘extra attention’. But, as a business owner you should aim to give a memorable experience to the target audience. It may help in carving a niche in the customer’s heart. By, thanking the consumers, we indeed secure their loyalty for us. Once, the customer feels appreciated, he/she is subconsciously motivated to buy the product again.

Why thank on social media
The segment which you address might not visit a certain place, may not pick calls from unknown numbers, and not read the forwarded SMS. But, an online thanksgiving has a good probability to work as most of the customers regularly check out their emails, twitter, facebook and other online accounts.

How to deliver thanks on social media
Let’s say you own a restaurant, and a number of customers regularly order food from your place. Post a personalized message on their facebook account, giving a discount or free treat. If some customers often like your posts then do like their few tweets time and again. It will make them feel important. Let the tone of the voice be like a shout out giving the buyer an exclusive treatment.

Gaining more customers via word of mouth is a matter of pride. Allow the buyers to do it for you while you make them feel special. Happy Thanksgiving Day :)

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